Refund policy

RETURN & REFUND POLICY

Last Updated: September 8, 2026

At LAVIZER, we want you to be satisfied with your purchase. If you receive an incorrect, damaged, defective, or significantly different product from what you ordered, please contact us so we can help resolve the issue.

ELIGIBILITY FOR RETURNS

A return or replacement may be accepted when:

• You received the wrong product.
• The product arrived damaged or defective.
• The product has a manufacturing defect.
• The product is significantly different from the product description or order.

Please contact us within 3 days of receiving your order.

To be eligible for a return or replacement, the product should be unused and in its original condition, with its original packaging, tags, accessories, and other included items where applicable.

CHANGE-OF-MIND RETURNS

We generally do not accept returns simply because a customer has changed their mind, selected the wrong size/color, or no longer wants the product.

However, LAVIZER may consider individual cases at its discretion. Please contact us before sending any product back.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, please contact us within 3 days.

Please provide:

• Your order number
• Your name and phone number
• A description of the issue
• Clear photos or videos showing the product and the issue

We may request additional information to verify the issue.

RETURN SHIPPING COST

If LAVIZER confirms that the product was damaged, defective, or incorrectly sent, we will arrange an appropriate solution and may cover the reasonable return delivery cost.

If a return is approved for another reason, the customer may be responsible for the return delivery cost.

REPLACEMENT

Depending on availability, we may provide a replacement for the affected product.

If the same product is unavailable, LAVIZER may offer an alternative solution or refund.

REFUNDS

Once a refund is approved, it will normally be processed within 5–7 business days.

The actual time required for the refund to reach you may vary depending on the payment method and payment provider.

For Cash on Delivery orders, additional information may be required to process a refund.

NON-RETURNABLE PRODUCTS

A return or refund may not be accepted when:

• The product has been used or intentionally damaged.
• The product has been damaged because of misuse or improper care.
• The issue occurred after delivery due to customer handling.
• The return request is made after the applicable return period.
• The product is returned without prior approval from LAVIZER.

ORDER CANCELLATION

If you need to cancel an order, please contact us as soon as possible.

Cancellation requests may not be accepted once an order has been processed, packed, or shipped.

For return, replacement, or refund requests, please contact:

LAVIZER:

Hafez Road, Keraniganj
Dhaka, Bangladesh
Phone/WhatsApp: +8801343943788
Email: Info@lavizer.com

Please include your order number when contacting us.